1.1 The products and services are provided, and the http://www.foursquaremigration.com.au website (site) is operated by AYSM Pty Ltd (ABN 606 482 122 66) (we, us or our). We are registered migration agents and education consultants. We provide migration and education services to applicants inside and outside Australia. We are bound by the OMARA code of conduct.
1.2 We are bound by the Australian Privacy Principles set out in the Privacy Act 1988 (Cth) (Privacy Act). Your privacy is very important to us and we will always act to protect your personal information. We take this responsibility seriously and are very careful about how and when your personal information is collected, used and shared.
- WHAT PERSONAL INFORMATION DO WE COLLECT?
2.1 We collect and use personal information from customers, users, authorised contacts, account holders or visitors of our site, including information or opinions which are capable of identifying visitors (Personal Information). The type of Personal Information that we collect and use depends on the type of dealings that you have with us and includes:
(a) your name;
(b) company name;
(c) company details;
(e) service phone number;
(f) contact phone number;
(g) fax number;
(h) email address;
(i) information about the service you have requested;
(j) information from enquiries you have made;
(k) communications between us;
(l) billing information (such as credit card and bank account details);
(m) photographic identification;
(n) proof of residential address;
(o) method of payment; and
(p) mobile phone numbers for the purpose of SMS password reminders
- COLLECTING YOUR PERSONAL INFORMATION
3.1 We will collect Personal Information about you in a variety of ways, including:
(a) through your use, or orders of, of our products and services (and our records thereof); when you visit our site or submit information through our site, contact us with a query or request information about products and services, complete any forms or agreements for our products or services, participate in surveys, competitions or promotional events;
(b) from third parties (including our related bodies corporate, business partners and service providers, credit reporting bodies and government agencies);
(c) from publicly available sources of information (including, but not limited to, social media sites); and
(d) when legally authorised or required to do so (such as when we need to comply with the data retention provisions of migration agents regulations 1998
3.2 We do not use or share Personal Information for any purpose other than for the purpose for which it was disclosed. We will only collect Personal Information that is necessary for one or more of our functions or for the purpose disclosed to you.
- USE OF YOUR PERSONAL INFORMATION
4.1 We use your Personal Information for the purposes for which the information is collected.
4.2 We use your Personal Information to provide our products, services and site to you. We also use it to improve or develop our products, service and site, to operate, maintain, test and upgrade our systems and to notify you of opportunities that we think you might be interested in.
4.3 We may provide your Personal Information to our business partners, AYSM Pty LTd affiliates, sponsors, third party contractors, agents and authorised third party service providers who perform functions on our behalf, such as marketing and analysis organisations, financial and credit card institutions in order to process any payments, telecommunication providers, customer service providers, customer support specialists, fulfilment companies, external business advisors (such as auditors and lawyers), research and data analysis firms, debt collection and insurers (Authorised Affiliates). In all circumstances where your personal information is disclosed, we will ensure that these third parties undertake to protect your privacy.
4.4 We may also use your Personal Information to:
(a) provide or deliver our products and services to you;
(b) administer and manage our products and services;
(c) inform you about our site, products, services, offers, competitions, promotions, surveys or other matters which we believe are of interest to you;
(d) charge and bill you for the use of our products and services;
(e) customise the advertising and content on our site and to contact you about specials deals;
(f) provide offers that are of greater interest or benefit to you;
(g) share with Authorised Affiliates;
(h) verify your identity;
(i) perform research and analysis.
4.5 We may disclose Personal Information to an Authorised Affiliate and they may in turn provide us with Personal Information collected from you.
4.7 Prior to the disclosure of Personal Information to a person overseas, we will take such steps as reasonable in the circumstances to ensure that the overseas recipient treats your Personal Information securely and otherwise complies with the relevant Australian Privacy Principles in relation to the Personal Information.
- STORAGE AND SECURITY OF YOUR PERSONAL INFORMATION
5.1 Your Personal Information may be stored in storage facilities (owned and operated
either by ourselves or our services providers) in hard copy or electronic format. We will use our reasonable endeavours to store your Personal Information securely and to make our sites and storage facilities as secure as possible against unauthorised access. In relation to processing your credit card information (if applicable) we use a merchant system provided by our Bank. Your credit/debit card details are destroyed after we have used it for the purpose you authorized it for.
5.2 We will use our reasonable endeavours to protect and maintain the security of your Personal Information. Our officers, employees, agents and third party contractors are expected to observe the confidentiality of your Personal Information.
5.3 Despite our reasonable endeavours, we are unable to ensure or warrant the security of any Personal Information transmitted to us. Accordingly, all Personal Information disclosed by you to us is at your own risk and we are not liable for any unauthorised access to and disclosures of the Personal Information.
5.4 If we determine that Personal Information is no longer needed for any purpose, we will take reasonable steps to destroy or permanently de-identify that Personal Information, unless we are required by law or a court or tribunal to retain the information. In particular, we are required to retain some of your Personal Information for 7 years after the Personal Information was collected by us to comply with the data retention provisions of migration agents regulations 1998
- DISCLOSURE OF PERSONAL INFORMATION
6.1 We may disclose any information, including Personal Information to law enforcement bodies or regulatory authorities to assist with their functions, courts of law or as otherwise required or authorised by law.
- DIRECT MARKETING
7.1 Where we have your express or implied consent, or where we are otherwise permitted by law, we may use your Personal Information to send you information about the services we offer, as well as other information. We may send this information in a variety of ways, such as by mail, email, SMS telephone, social media or by customising online content and displaying advertising on our websites.
7.2 If you do not wish to receive these communications, you can opt out at any time in the ways set out below and we will remove you at your request:
(a) by contacting us by email firstname.lastname@example.org;
(b) by calling us on 03 7036 8662; or
(c) by using the unsubscribe facility that we include in our commercial electronic messages (ie email or SMS) to opt out of receiving those messages.
- LINKS TO OTHER SITES FROM OUR SITE
8.1 Although our site may contain hyperlinks or banner advertising to or from external websites, those websites are not subject to our privacy standards, policies and procedures. We recommend that you make your own enquires as to the Privacy Policies of these third parties.
8.2 We are in no way responsible for the privacy practices of these third parties.
9.1 We will not disclose your Personal Information to any third party (other than our Authorised Affiliates) without your consent in writing, unless otherwise required by law or permitted herein, or unless such disclosure is reasonably necessary in our opinion to protect our rights or property, to avoid injury to any person or in order to ensure the proper functioning of our site.
9.3 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your Personal Information, we cannot guarantee the security of your Personal Information transmitted to our site; any transmission is entirely at your own risk.
9.4 We will advise you at the first reasonable opportunity upon discovering or being advised of a security breach where your Personal Information is lost, stolen, accessed, used, disclosed, copied, modified, or disposed of by any unauthorised persons or in any unauthorised manner.
- COOKIES AND IP ADDRESSES
- ACCESS TO INFORMATION COLLECTED BY US
11.1 We will use our reasonable endeavours to keep your Personal Information that we collect accurate, up-to-date and complete.
11.2 Subject to some exceptions provided by law, you have the right to access your Personal Information. If you wish to access or change Personal Information which we have collected about you, we require you to put your request in writing to us email@example.com). Proof of identity may be required before such information will be provided. If we do not allow you access to any part of the Personal Information we hold about you, we will tell you why. We will not charge you for lodging a request to access your Personal Information, but we may charge you for our reasonable costs in supplying you with access to this information.
- FURTHER INFORMATION
14.1 Further information about Privacy law and the Australian Privacy Principles is available from the Office of the Australian Information Commissioner’s website www.oaic.gov.au.
- RESOLVING YOUR PRIVACY ISSUES
15.2 Our Offce will endeavour to:
(a) provide an initial response to your query or complaint within 10 business days, and
(b) investigate and attempt to resolve your query or complaint within 30 business days or such longer period as is necessary and notified to you by us Privacy Officer.